Effective Date: [6/10/2025]
This Privacy Policy describes how FMK Shop (“the Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from [Your Website URL].
We are committed to processing your Personal Data in compliance with the Nigeria Data Protection Act (NDPA) 2023 and other applicable Nigerian laws.
1. Definitions
- Personal Data: Any information relating to an identified or identifiable natural person (a “Data Subject”). This includes, but is not limited to, name, address, phone number, and IP address.
- Data Controller: The entity (FMK Shop) that determines the purposes and means of processing Personal Data.
- Data Subject: You, the user, customer, or individual whose Personal Data is being processed.
2. Information We Collect
We collect Personal Data from you in various ways, primarily to fulfill your orders and improve your shopping experience.
| Type of Information | Examples of Data Collected | Purpose of Collection |
| Order Information | Full Name, Billing Address, Shipping Address, Phone Number, Email Address. | To process your orders for Fragrance & Body, Men’s Fashion, and Kids Corner products; to arrange shipping and provide order updates. |
| Payment Information | Details of your payment card (encrypted by our payment processor) or bank account details for transfers. | To complete financial transactions, prevent fraud, and process refunds. Note: We do not store sensitive credit card numbers on our servers. |
| Account Information | Username, Password (encrypted), Purchase History, Wishlist Items, Saved delivery addresses. | To manage your user account, provide customer support, and personalize your experience. |
| Usage/Device Data | IP Address, Browser type, Operating System, Time Zone, pages you view, products you click on (e.g., specific perfume, shirt size). | To screen for potential fraud, optimize our Site’s performance, and understand user behavior to improve our product offerings and advertising. |
| Communication Data | Records of your correspondence with our customer service team (e.g., email, WhatsApp chats). | To provide support, manage returns/exchanges, and improve our service quality. |
3. How and Why We Use Your Personal Data (Legal Basis)
We process your Personal Data based on one of the following legal grounds as defined by the NDPA:
- Contractual Necessity: To fulfill our obligations to you, such as processing your purchase and delivering the items you ordered.
- Legitimate Interests: To improve our services, market our products, and ensure the security of our platform, provided your rights are not overridden.
- Consent: For specific purposes, such as sending you marketing newsletters. You have the right to withdraw this consent at any time.
| Purpose of Use | Legal Basis |
| Fulfilling Orders | Contractual Necessity |
| Customer Support | Contractual Necessity / Legitimate Interests |
| Marketing & Promotions | Consent / Legitimate Interests (for existing customers) |
| Fraud Prevention | Legitimate Interests / Legal Obligation |
| Site Improvement | Legitimate Interests |
4. Sharing Your Personal Information
We share your Personal Data with third parties only to help us run our business and fulfill our commitments to you:
- Payment Processors: We share payment information with trusted third-party payment gateways (e.g., Paystack, Flutterwave) to process your payments securely.
- Logistics Providers: We share your Name, Address, and Phone Number with courier and delivery companies to ensure your items (Fragrance & Body, Men’s Fashion, Kids Corner) are delivered to you.
- Service Providers: We use services like Google Analytics to understand how customers use the Site. This involves sharing anonymized usage data.
- Legal Compliance: We may share Personal Data if required by law, court order, or governmental authorities (e.g., the Nigeria Data Protection Commission or law enforcement).
We do not sell or lease your Personal Data to any third parties for their direct marketing purposes without your explicit consent.
5. Your Rights as a Data Subject (NDPA)
Under the NDPA, you have the right to:
- The Right to Be Informed: To know what data we collect and how we use it (which this policy outlines).
- The Right to Access: To request and receive a copy of your Personal Data held by us.
- The Right to Rectification: To request the correction of any incomplete or inaccurate data we hold about you.
- The Right to Erasure (“Right to be Forgotten”): To request that we delete your Personal Data, subject to certain legal exceptions (e.g., if we must retain records for financial compliance).
- The Right to Restrict Processing: To request that we limit how we use your data.
- The Right to Object: To object to the processing of your Personal Data, particularly for direct marketing purposes.
- The Right to Data Portability: To receive your Personal Data in a structured, commonly used, and machine-readable format.
- The Right to Lodge a Complaint: To contact the Nigeria Data Protection Commission (NDPC) if you believe your rights have been violated.
6. Data Security and Retention
- Security: We have implemented reasonable technical and organizational measures (e.g., SSL encryption, secure servers, access controls) to protect your Personal Data against unauthorized access, loss, misuse, or alteration.
- Retention: We will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order details are generally kept for a minimum of [Insert Number, e.g., 6] years for accounting and tax purposes.
7. Contact Information
If you have any questions, concerns, or wish to exercise any of your rights regarding your Personal Data, please contact our Data Protection representative