Help Center

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Most Requested
How to Place an Order

Place an order in a few simple steps:

Step 1: Browse and choose
  • Browse FMKSTORE or use search.
  • Click on product.
Step 2: Add to cart
  • Click “Add to Cart”.
Step 3: Complete checkout
  • Fill in address and confirm details.
Step 4: Select payment
  • Choose preferred method.
Step 5: Review & Confirm
  • Check details and click "Confirm Order".
How to Pay

Fmkstore offers: Bank transfer, Mobile Money or USSD.

Cards & Transfers

Pay with Mastercard, Visa, Verve or Bank Transfer.

Mobile Money

Pay using Mixx by Yas or Flooz at checkout.

Vouchers

Enter your voucher code during checkout.

Track your Order
1. Log in to your Fmkstore account. 2. Click the "ORDERS" tab in dashboard. 3. Click "See Details" then "Track my item".

Alternatively, use your ID on our TRACKING PAGE.

Delivery & Shipping
Delivery Fees & Methods

Fees depend on location. Two types:

1. Standard: Negotiate with your own delivery driver. 2. Premium: Fmkstore handles everything to your door.
Delayed or Damaged Delivery
Late? Check "Order Information" page. Damaged? Contact us via Live Chat immediately.
Vouchers & Coupons
How to use Vouchers
Go to 'Account' > 'Vouchers'. Copy the code and apply it during checkout.
Products & Stock
Our Products
Perfumes, Men's Fashion, Car accessories. Swaps available within 5 days.
Reviews & Cart Help
To review: My Account > Reviews. For cart issues, check size/color selection.
Account Management
Account
Create or edit your profile in 'My Account'.
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